Members & Roles FAQ

Managing the people in your community.

How do I invite members?

From Admin → Members, send single invitations or use bulk invite to add many at once. Invited people complete your onboarding flow on first sign-in.

What roles exist?

Three: owner, admin, and member. Owners have full control, admins manage day-to-day operations, and members participate.

How do I make someone an admin?

In Admin → Members, change their role to admin. You can also ask the AI Owner Copilot to invite an admin for you (it confirms before acting and logs it).

Can I control what members access?

Yes. Roles and permissions, combined with paid tiers, determine which spaces, channels, and courses each member can see.

What is the onboarding flow?

A guided first-run experience for new members. Configure it so people land in the right spaces and understand how the community works.

How do members engage day to day?

They chat in channels and threads, react, send DMs, take courses, and earn XP, levels, badges, and streaks through gamification.

How do I spot members about to leave?

Member health scores and churn signals (background crons) flag at-risk members. Daily rituals and matchmaking/coffee-chat keep people active.

Invite and onboard your first members
Configure roles and permissions
Set up gamification (XP, levels, badges)

FAQ

Can I bulk-invite from a CSV or list? Yes, bulk invitations are available in Admin → Members.

Can a member be promoted to owner? There is one owner per community; admins handle elevated management tasks.

Do members keep their XP across spaces? Yes. XP, levels, and streaks are community-wide.

Where do I see who's most engaged? In Analytics and on leaderboards, plus per-channel engagement metrics.